QuoteConvert’s steps to success
Following up your quotes is a way to show your potential client that they are important to you, that you care about the job they need done and that you care about them.
It reinforces with them that you want the work. It also shows that you are efficient and professional which helps to build trust. When your client is contacted by a person following up the quote who ‘stays with it’ for the long haul, no matter how long that may be, the potential customer will be impressed with the tenacity of the business.
But what about after-sales service? Do you follow up on that?
When you do this, firstly and perhaps most importantly, you get to make sure the customer is happy with every aspect of the service. If they are not satisfied, you get to solve the problem immediately before they tell ‘the world’ about it.
Secondly, satisfied or not, they will know that you care and that you live up to the high standards you promised in your quote – that it wasn’t just a sales line.
Thirdly, they will see the integrity of your warranty or guarantee.
Fourthly, satisfied customers will recommend you! Getting real reviews on Google Review and Facebook are like gold. So let’s make sure we get them!
Lastly, they will most likely use you again (customer loyalty), and/or tell their family and friends to use you as well.
Word of mouth referrals are not just gold, they are platinum!