The money is in the follow-up!
All too often businesses fail to follow up with existing clients to strengthen the relationships that generate repeat revenue. QuoteConvert’s expert customer service consultants can make contact with your current clients to nurture the existing relationship and even follow up with text messages to ensure that they are satisfied with their products and services. Our aim is to improve customer experience by:
- passing on relevant or important information
- providing links and resources for topics they are interested in
- asking for their concerns
- asking about changes in their situation that might be relevant
- encourage repeat business opportunities
- show that you care and appreciate their custom